KOAT Technology Limited has handled and implemented Freshdesk solution to customers like
- AFEX Nigeria
- FiberOne Broadband Limited
- I-invest/Pathian Partners Limited
- NETCOM Africa
- Sterling Bank

Freshdesk lets you:  
1.    Integrate your social media platforms into one Omnichannel platform for complain management, ticket assignment, quick and easy resolution.
2.    To resolve support tickets based on priority and automate escalation rules to communicate violations within the service desk.
3.    Receive support tickets through multiple channels, email, social media, Whatsapp, phone etc
4.    Deploy and integrate an AI chatbot system on your website, whatsapp business.    
5.    Track, prioritize, assign and automate resolution processes to drive efficiency.