KOAT Technology Limited has handled and implemented Freshservice ITSM solution to customers like
- Seplat Energy Limited
- Transcorp Group
- Regal Plastics Industries Limited

Freshservice let them achieve better quicker business outcomes by:

1. Digitizing and automating their end-to-end business processes through workflow automation, and multi-level approvals across different units within there corporation.
2. Modernize the employee experience for IT, HR, finance, facilities, field Service 
engineers and more with a unified solution.
3. Receive support tickets through multiple channels, email, social media, Whatsapp, phone etc 

4. Deploy and integrate an AI chatbot system on your website, whatsapp 
business. 

5. Track, prioritize, assign and automate resolution processes to drive efficiency.