The last two years have dramatically changed the way customers engage with brands. They want to communicate in the digital-first channels they prefer, the speed they expect, and with the empathy they crave. But not all businesses are up to the challenge.
We’re in an age where digital conversations have become the default. Where fast isn’t fast enough. Where your competitors are every top business, not just those in your industry. These accelerated changes are leaving many customer experience teams feeling burnt out and unprepared, because the systems and processes they use aren’t evolving to support them.
Freshdesk Omnichannel is our unique product offering built ground-up to solve all the unique challenges that come with omnichannel customer support. Through the omnichannel offering, you can orchestrate workflows across multiple channels like email, chat, call, and social features, and enjoy centralized control over all these channels, right from within Freshdesk Omnichannel.
With Freshdesk Omnichannel, your frontline support agents would have a tool that they love, which saves them time and reduces repetitive work. They can easily work through their tickets, switch between channels, and keep tabs on customer issues. A major feature includes;
Freshsales CRM is an automated customer relationship management (CRM) platform built to help sales teams of any size close more deals faster. It helps sales reps stay on top of all customer interactions, save time on routine tasks and track their sales pipeline, so they can focus on what matters most: closing deals. Features include real-time lead scoring, integrated emails, customizable workflows, deal tracking, and prospect tracking. FreshSales is designed to make sure that sales reps, managers and executives alike have the insight they need to make smarter decisions, faster.
Let’s say you’ve on boarded a new customer with a savings bank account. After a certain period, based on their transaction patterns and activity history, you might find them eligible for a personal loan, a credit card, or more. Your relationship manager or contact center representative can’t really keep track of each customer across time periods. Instead, you can simply set up a workflow to send an automated email to a customer, after a certain period, pitching a product from your suite.
Alternatively, you can even set up a reminder for your relationship manager or contact center representative to follow up with a customer on a cross-sell or upsell opportunity after a certain period. This ensures that you maximize your opportunity to cross-sell or upsell, while also communicating contextually.
Freshmarketer is a customer experience optimization software developed by Freshworks. It offers a variety of tools for website optimization, including A/B testing, heatmaps, form analytics, session recording, and more.
These tools can be used to improve website design and usability, increase conversions, and gather valuable customer insights. Freshmarketer is designed to be user-friendly and easy to use, making it a popular choice among small and medium-sized businesses.
Freshteam is a human resources (HR) software developed by Freshworks. It is a cloud-based platform that offers a range of features to help businesses manage their recruitment process, employee information, and employee engagement. Some of the key features include job posting, resume management, candidate tracking, employee self-service portals, and performance tracking.
Freshteam is also integrated with other Freshworks products, such as Freshdesk and Freshsales, to provide a seamless experience for businesses. It is designed to be user-friendly and can be customized to fit the unique needs of a business.
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