Nathaniel Oluwaseun Fafowora, is a highly motivated professional with a strong commitment to excellence and a passion for delivering impactful solutions. With a background in Science Laboratory Technology and a wealth of experience in project implementation and product specialization, He has a unique blend of skills and expertise. As the Project/Product Implementation Specialist Nathaniel has implemented several projects for KOAT Technology, some of the notable projects includes Regal Plastics Industries: Successfully implemented an Video Surveillance System in Ikeja, Lagos, enhancing security measures, Cooper 31: Spearheaded Smart Home Automation and Technical Security Solutions in Ikoyi, Lagos, elevating residential living standards. AFEX Nigeria: Led Freshdesk Omnichannel Onboarding & Implementation in Abuja, streamlining customer support operations. Fiber One Broadband: Executed Freshdesk Omnichannel Onboarding & Implementation with ChatBot Integration in Lagos, enhancing customer interactions. Parthian Partners: Orchestrated Freshdesk Omnichannel Onboarding & Implementation for the I-Invest Brand, bolstering customer engagement. Seplat Energy Plc: Oversaw FreshService ITSM Onboarding & Implementation in Lagos, optimizing IT service management. Transcorp Group: Managed FreshService ITSM Onboarding & Implementation in Lagos, ensuring efficient IT service delivery. He’s currently running a Diploma in Product Management from ALT School Africa. This endeavour reflects his commitment to continuous learning and staying at the forefront of industry trends.